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Your account data — the details you share when you register, make a Nagad transfer or verify a Bank Transfer reference — is handled according to this policy. Access to our platform depends on your local law and eligible regions; what never changes is how we treat the information you give us.
When you open an account, we collect the details you enter — your name, contact information and any payment reference you submit, whether that is a Nagad wallet number, an Upay account ID or a Bank Transfer receipt code. We use this information to verify your identity, match your transaction records to your account and respond to your support requests. We also collect technical data automatically: device type, browser session identifiers, IP address and the pages you visit within the platform. This helps us keep your session secure and confirm that the same device is accessing your account across visits — which matters most when your wallet timestamp needs to match your login record. We do not sell your personal data. We do not share it with advertisers. Where we work with third-party services — for example, payment processors that handle your Nagad or Upay transfer — those parties receive only the data needed to complete the specific transaction. They are not permitted to use it for any other purpose. Data retention follows the period required to maintain accurate account records and meet any obligations under applicable local law. You may request a summary of the data we hold about you at any time through our support channel.
This policy applies to data collected directly through bdclick24 — your account registration, login activity and any transaction record attached to your profile. It does not extend to third-party services you reach from our platform, and availability of all features depends on your local law and eligible regions.
Login records, device session data and account-level settings are all covered by this policy. We keep these to verify your identity and maintain continuity between your mobile and desktop sessions.
Payment references tied to your account — Nagad transfers, Upay deposits and Bank Transfer codes — are stored within your transaction history. This policy governs how long we keep them and who can access them.
The games available in the lobby — titles from studios such as JDB, Habanero and Spadegaming — are delivered as content. Game mechanics and results are governed by the provider, not stored as personal data under this policy.
Payment processors, wallet providers and any external link you follow from our platform have their own privacy terms. We are not responsible for how those services handle your data once a transaction leaves our system.
You have concrete options when it comes to the data we hold. The most direct path is your account dashboard — after login, the records section shows the transaction history attached to your profile, including payment references and session dates. If a detail looks wrong, you can flag it through the support channel and we will check the record against our system log. Correcting account details — such as a contact number or wallet ID tied to a Nagad or Upay payment — requires you to submit a correction request through support along with the relevant reference. We do not make changes without verification, because your wallet record is the link between your deposit and your account balance. If you want to know exactly what data we hold about you, a written request to our support team will prompt us to pull that summary. We aim to respond within a reasonable period; the current response window is shown in the support section of your account.
Log in and open the transaction history section. Your Nagad, Upay and Bank Transfer references are listed there with timestamps, giving you a direct view of what we have stored.
If a wallet number or contact detail is recorded incorrectly, contact support with the relevant payment reference. We verify against the original submission before updating anything on your profile.
Send a written request through the support channel to receive a summary of the personal data attached to your account. We do not share this summary with any third party.
If any part of this policy is unclear — especially around how a specific transaction reference is stored — contact us directly. We will point you to the relevant section and explain how your data is handled in that case.
Questions about this privacy policy — including how your Nagad wallet record is stored, how long we keep your Bank Transfer reference or how to correct a detail — can be sent directly to our support team. We keep a dedicated channel for account and data queries so your question reaches the right person without delay.
Start a live chat session from the support page inside your account. This is the quickest route for questions about a specific transaction reference or wallet record.
Send a written email for formal requests — such as a data summary or a correction to your account details. Include your account ID and the relevant payment reference so we can locate your record.
Your transaction history, wallet timestamps and session logs are visible after login. Check there first; most data questions about Nagad or Upay transfers can be answered from your own records.
Security over your account data starts at the session level. Each login is tied to a device identifier, so if your account is accessed from an unrecognised device, the session flags for review. This continuity check is especially important when your Nagad or Upay wallet timestamp needs to align with your login record — a mismatch is the signal we act on.
We use session cookies to keep you logged in during a visit and to tie your transaction activity to the correct account. These are not used for advertising. You can manage cookie settings through your browser; clearing them will require you to log in again on your next visit.
We keep account records — including wallet references and session logs — for the period required by applicable local law and our own operational records policy. After that period, data is deleted or anonymised. The current retention window is shown in your account settings.
Access to your account data is restricted to the team members and systems that need it to process your transaction or respond to your support request. Payment processors handling Nagad or Bank Transfer references receive only the minimum data needed to complete that specific action.
To update or remove personal data from your account, contact support with your account ID and the specific record in question. We verify the request against our system log before making any change — this protects both your record and the integrity of your wallet transaction history.
These are the questions we hear most often about how this policy works in practice — covering your data, your wallet records, cookies and how to reach us.
We collect the details you enter during registration — your name, contact information and any payment identifier such as your Nagad number or Bank Transfer reference. We also collect technical session data like your device type and IP address to keep your account secure.
Yes. When you submit a Nagad or Upay transfer, the wallet reference is stored against your transaction record. It is used to match your payment to your account balance. You can view this record in the transaction history section after login.
No. We do not sell or share your personal data with advertisers. Payment processors receive only the data needed to complete a specific Nagad, Upay or Bank Transfer transaction — nothing more. They are not permitted to use it for any other purpose.
We keep your records for the period required under applicable local law and our internal policy. After that period, data is deleted or anonymised. The current retention window is visible in your account settings after login.
Log in and open the transaction history section to see your payment references and session records directly. For a full data summary, send a written request through the email support channel with your account ID. We will respond within the period shown in your account support section.
Yes. Whether you access your account on a mobile browser or on desktop, the same data collection and retention rules apply. Session cookies and device identifiers are used on both to confirm account continuity — particularly when matching your wallet timestamp to your login record.
Contact our support team through live chat or email — both are accessible from the support section inside your account. Include your account ID and the specific data question so we can locate your records and give you a direct answer.